Warranty Policy

Easy Mobile is dedicated to ensuring customer satisfaction through our comprehensive warranty policy for new and used phones and tablets, including Honor, Huawei, Nokia, Doro, and JBL branded products.

Warranty Coverage:

New and Used Devices: We offer a 1-year warranty for all new and used phones and tablets. The warranty period commences from the date of delivery.

Specific Components Coverage: Battery health and screen are covered for 3 months only.

Warranty Conditions:

  • IMEI/SN Identification:The device's IMEI/SN must be identifiable.
  • No Physical Damage:The warranty does not cover any physical damage (e.g., cracks, bends).
  • No Liquid Damage:Devices with liquid damage are excluded from the warranty.
  • Unauthorized Repairs:Devices that have undergone unauthorized repairs will not be covered.
  • Proof of Purchase:A valid purchase record from our company must be presented when claiming the warranty.

Reporting Physical Damage:

Any physical damage must be reported within 24 hours of receiving the delivery. The warranty will be void if this condition is not met.

Faulty Item Resolution:

In case of a faulty device covered under warranty, we will either repair or replace the item at no additional cost.

Full Refund:

If the device cannot be repaired or replaced due to unavailability or other reasons, we will issue a full refund.

Return Procedure:

  • Returns must be reported to us before sending the devices back.
  • Contact us with the IMEI of the device and a detailed description of the issue.
  • Ensure any iCloud/Apple or Google account is removed and the device is reset to factory settings before returning.
  • Include your name on the return shipment for efficient processing.